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Terms and Conditions

The air holidays and flights shown are protected by ATOL. This protection extends primarily to customers who book and pay in the United Kingdom.

Please read the below Terms and Conditions before you book with us.

1. OUR AGREEMENT WITH YOU

Your contract will be with Holidaysorted.com subject to the following Terms and Conditions. All Sales that incorporate flights include the amount of £5.00 per person as part of the ATOL Protection Contribution we pay on your behalf. The air holidays and flights in this brochure are ATOL Protected. In the unlikely event of our insolvency, the ATOL will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us. For further information, visit the ATOL website at www.caa.co.uk, Please ask for further details.

2. BOOKING

Please read the booking conditions carefully before you commit to a firm booking:

The conditions vary whether you book a seat only on an airline or a "package". A package is a combination of at least 2 travel components, sold to you as an inclusive price fully payable to The Company. The conditions relating to a package are outlined in paragraph Inclusive

No contract will come into existence between us until we accept your booking and we receive your deposit or full payment in cleared funds. We reserve the right to refuse, at our sole discretion, any booking. For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received your deposit or full payment in cleared funds.

All services offered are subject to availability.

When you make a booking, you confirm that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking

Online:

If you book online, you must provide us with all information which we require. You must also ensure that the credit or debit card you are using is your own (or, subject to our agreement, if it is a third party's you have their express authorization, to use their credit or debit card) and that sufficient funds are available to cover the cost of the arrangements which you book with us.

When we receive and accept your booking we will send you a confirmation e-mail and invoice and debit payment from you. We do not make any representation or warranty as to the availability of any package holiday, flight or Individual Components nor that our booking services are free from infection of viruses or anything else that has a contaminating or destructive effect on your property.

Telephone

If you make a booking by telephone you must provide us with all information which we require. You must also ensure that all information which you provide is accurate and that the credit or debit card you are using is your own or, subject to our agreement, if it is a third party's you have their express authorization to use their credit or debit card and that sufficient funds are available to cover the cost of the arrangements which you book with us.

If we accept your booking, we shall debit payment from you and send you a confirmation invoice. From this point cancellation charges will apply: Please note that a telephone booking confirmation is as firmly confirmed as if it were made /confirmed in writing immediately. As soon as you receive the confirmation, please check the details carefully and inform us immediately if anything appears to be incorrect as it may not be possible to make changes later.

a) Package Holidays;

Consisting of transport and accommodation booked at the same time and invoiced as a fully inclusive cost

b) Other Travel Arrangements;

Which is anything else such as accommodation or transport booked together but quoted separately and subsequently itemized on your invoice or the purchase of a flight or accommodation booked on its own. In the case of "Other Travel Arrangements", Holidaysorted.com acts only as an agent between you and our suppliers with whom you will be in contract. Copies of their conditions are available on request. All travel arrangements that include scheduled flights are subject to IATA conditions of carriage, which are also available on request.

3. DEPOSITS AND PAYMENTS

(a)When making a booking you must pay in full. However, there might be some bookings where a deposit will be acceptable to issue your tickets. This amount will depend on the type of service being booked and will be advised at the time of booking. Some airlines require tickets to be issued at the time of booking, in which case the deposit will be at least the full cost of the ticket, which may not be refundable. When we have received your deposit we will issue a confirmation invoice, after which a contract exists, subject to English law unless otherwise agreed. Please check the confirmation carefully and notify us of any inaccuracies the very same day of receipt. If you do not contact us the same day of receipt we cannot accept any liability for errors made by us. We will endeavour to assist in all cases but if you make a mistake we will pass on any costs incurred to rectify the error. We will require payment of the remaining balance as shown on your confirmation or not less than eight weeks before your departure from the UK whichever is earlier. If you book within eight weeks of departure from the UK we will require full payment at the time of booking. Deposits are non-refundable and should you fail to pay the money when it is due we reserve the right to cancel your booking and retain the deposit that has been paid or pass on any increase if applicable. Travel documents will not be released until we have received full payment.

(b)For Other Travel Arrangements, Where we act as an agent between you and the airline, they may request the payment date is brought forward, in which case we will notify you of this change. This usually occurs when an airline withdraws a fare and request that all tickets in the old fare are issued by a particular date. If you are unable to pay at that time, your booking could be subject to a fare increase or cancellation, whereby normal cancellation fees will apply. Regrettably we cannot accept responsibility for any losses which you may incur in these circumstances.

4. CANCELLATION BY YOU

If you need to cancel a confirmed booking you must contact us. To cover the cost of administration and cancellation charges imposed by suppliers we have to make a cancellation charge. If the reason for your cancellation is covered under the terms of your insurance policy you may be able to claim these charges. Should you cancel your confirmed booking or part of your booking, then the cancellation charges will apply.

Unless otherwise stated in your Confirmation, Packages or Flights are completely Non changeable and Non Refundable.

5. ALTERATION BY YOU

a) A Package Holiday;

If you wish to make a change to a confirmed booking please contact us. We will Contact the concerned suppliers on your behalf and advise you the charges if changes are permitted.

Name Changes are not permitted.

PLEASE NOTE:

In all cases a change to the outbound travel date, once confirmed, is regarded as a cancellation and rebooking, not an alteration to the booking. Some suppliers, particularly airlines, may consider a name or other change to an existing booking, as a cancellation and rebooking, with up to 100% cancellation charges. If the services booked are dependent on a minimum number of people using the service, we will have to recalculate the total cost if the number of passengers travelling has altered. The cost may therefore increase but as this is not a cancellation charge, it may not be covered by your insurance. No refunds can be given for part used or unused services.

6. CANCELLATION BY US

a) Package Holidays;

We aim to provide the travel arrangements you have booked without any changes. However if you do not pay the balance when due or where there are not enough people booked on the holiday for it to operate we may have to cancel it. We also reserve the right to cancel your holiday in any circumstances but will not do so within 8 weeks of departure, except for reasons outside our control. If we have to cancel for any other reason we will offer you an alternative holiday if available, compensation where appropriate or a full refund.

Note:

Compensation will not be payable when the cancellation is due to events beyond our control (force majeure), such as war, threat of war, riots or disturbances, terrorist activities, industrial disputes, fire, nuclear or natural disasters, health risks, problems with transport, severe weather conditions or any other similar events.

7. ALTERATION BY US

a) Package Holidays;

Although it is unlikely, we may unfortunately have to make changes to your travel arrangements and we must reserve the right to do so. We will inform you of any major changes at the time of booking, or as soon as possible afterwards if you have already booked. If a major change is necessary, such as an alteration of your outward/return flights by more than 12 hours, change of resort, or reduction in standard of your accommodation, you will be offered the choice of:

  1. accepting the change
  2. accepting an alternative, if available
  3. Receiving a full refund of all monies paid, less any insurance premium or alteration costs already incurred. If the alteration results in a reduction in the total cost of your travel arrangements, we will make an appropriate refund. We will offer appropriate compensation for the change imposed providing that it does not arise from circumstances outside our control.

b) Other Travel Arrangements;

Where we only act as a booking agent, particularly in the case of air tickets, we may not be notified of a major change before you travel. We recommend once you have departed the UK that you check directly with the Airlines for any schedule changes. In the case of "no-frills" airlines you should check their own website. Where we are notified, we will advise you as soon as is reasonably possible. If you have had a major change with a scheduled airline that is not acceptable we will offer you an alternative if available, or a full refund for that service, subject to supplier conditions, less insurance premiums and Airline Failure Protection where applicable. In the case of "no-frills" airlines alternative flights or a refund may not be available. If your chosen alternative costs more, you must pay the difference.

8. LOST TICKETS OR VOUCHERS

We aim to dispatch your travel documents 14 days prior to departure. If you have not received your documents or have misplaced them you must inform us at least 10 days prior to departure. Failure to do so may result in additional charges as special arrangements will have to be made. Tickets and passes for special events may be irreplaceable, and in the case of other documents there may be additional charges for re-issue.

9. OUR LIABILITY

a) Package Holidays;

Should you or any member of your party suffer illness, personal injury or death, through any misadventure out of any activity that does not form part of the package holiday purchased from us, we will try to help you if we can. This may include translation services, advising you of foreign lawyers if necessary and contact with overseas authorities. All requests for assistance must be made within 3 months of returning home. You must contact us before taking any action, including instructing lawyers and advice will be given at our discretion. Where you have legal expenses insurance you must show us that you have made an appropriate claim under it. We are responsible for ensuring that your package holiday is of a reasonable standard and as described to you. If any part fails to reach this standard and affects the enjoyment of your holiday, we will offer reasonable compensation providing it is not due to events outside our control.

In the case of international carriage by air or sea, your journey will be subject to international conventions such as the Warsaw, Montreal and Athens Conventions. When arranging travel for you, we will rely on the limitations contained in those conventions and those terms will form part of your contract with us. Please ask us to provide you with a copy of the terms that apply to your booking.

b)

When acting only as a booking agent, we have no liability whatsoever for any aspect of the travel arrangements and accept no liability for any loss, personal injury or death however incurred, except where caused by our own proven negligence.

10.CONDUCT

We reserve the right to refuse to accept you as a customer or to continue dealing with you if your behaviour is disruptive or threatening to our staff or suppliers in the UK or abroad. Additionally, airline pilots have the right to refuse to allow you to board an aircraft and if this occurs or we consider your behaviour to be unacceptable, your booking will be cancelled with immediate effect and we shall have no further liability to you. If you are overseas, you will be responsible for your own return home and that of any of your party. If you or any person travelling with you causes damage or injury to any property or person or cause a delay or diversion of any aircraft or other form of transport, you agree to compensate us or the supplier affected for any losses and expenses incurred, including legal expenses.

11. TICKET CONDITIONS

Your journey will be subject to the conditions of the independent Suppliers concerned, copies of which can be obtained upon request. These ticket conditions may therefore limit liability under International Conventions such as the Athens, Warsaw and Montreal Conventions. When arranging these facilities for you, we will rely on the terms of the carrier concerned and they will form part of the contract with you. Within the EU the law grants rights to passengers who suffer delay, denied boarding or cancellation of their flights in certain circumstances. Full details of these rights are available at all EU airports and are also available from your airline if you are affected. These rights are against the airline and if you are delayed or denied boarding you will not be entitled to any further compensation from us.

12. BAGGAGE

Please note that our prices include the airline basic baggage allowance, if any, but many airlines Including all "no-frills" airlines now charge additional fees for the carriage of baggage. These fees must be paid prior to departure of your flight direct to the airline or to ourselves. Please ask for further information in relation to your flight.

13. DATA PROTECTION ACT 1998

By making a reservation with us you agree to the use and disclosure of the information you provide for the following purposes: to enable us to process your booking (when it may be transferred abroad), if you purchase insurance we may process your information (including medical information) about you or your travelling party and pass it to insurers; for market research and analysis purposes; to avoid fraud and to enable us to contact you by letter, telephone or e-mail, SMS or any other technology we feel appropriate, with details of our products or those of our suppliers. If you pay by Credit Card, then we may disclose your payment and booking details (including those of your travelling parties) to other companies who require these details in order to process your payment, and / or if the company that issued your card fails to settle your payment or requires a subsequent repayment. Calls may be recorded for training and quality purposes. If you book via our website, or if you have chosen for us to contact you via e-mail, we will communicate with you using the email address you have provided to supply you with your travel documentation. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. You must inform us immediately of any changes to your method of communication. Please note that you may still need to contact us via our call centre or in writing as required in our Terms and Conditions.

14. IMPORTANT INFORMATION

Passports/Visas/Heath/Travel Advice:-

Passengers must be in the possession of a valid passport, any necessary visas, including transit visas, plus any international health certificates required by the countries being visited. In the event that clients are refused permission to enter any country due to incorrect documentation, or health precautions, no liability can be accepted by Holidaysorted.com and no refunds can be made. Details of health requirements can be obtained from the Department of Health's website at www.doh.gov.uk. We also recommend you check the latest Foreign Office advice for your destination(s) before departure at www.fco.gov.uk.

Special Requests:-

Where possible, Holidaysorted.com will pass on any special request to the relevant supplier. (e.g. seat requests, meal requests, adjoining rooms etc) We will always do our best to meet your requirements but no guarantee can be given, and we cannot accept a booking which is based on a special request and accept no liability if these requests are not met. Some special requests may incur extra charges e.g. a sea view room, where this is the case the supplementary charge will be added to your confirmation invoice or maybe charged locally.

Special Meals:-

FFor travellers with special dietary requirements, special meals may be requested and must be done so well in advance of the travel date. Holidaysorted.com accepts no liability for any requested special meals not being available.

Disabled Passengers:-

Please contact our sales department to discuss your requirements prior to making your holiday reservation so we can recommend suitable accommodation and transportation. We will also advise the airlines of any assistance required during your flight however this will be subject to airline availability and discretion

Direct Flights:-

Some flight segments showing one flight number may require a change of aircraft or touchdown en-route. Some flight routings via the USA may also require customs and immigration clearance at the first arrival airport.

Code share Flights :-

Due to an increasing number of global airline alliances, it is common place for one airline to operate a service on behalf of another; your itinerary will confirm details of such flights.

Overseas Departure Taxes:-

Many countries impose airport or departure taxes. Where these can be paid in advance, the cost will be included in the ticket price quoted. Other taxes may be payable locally at the destination.

Room Occupancy:-

We cannot guarantee the type of beds provided, only that the room will be large enough to accommodate the number of passengers booked. A third or fourth person in a room may have to share existing beds or use a Roll away or camp style bed, as such space may be limited and you may wish to consider booking an additional room.

Frequent Flyer Schemes:-

Not all airline tickets sold by Holidaysorted.com are eligible for mileage/points accrual. We strongly advise that you check with the airline(s) concerned regarding the use of frequent flyer membership(s) before proceeding with your booking. Holidaysorted.com will not compensate if you are unable to redeem your miles.

15. LAW OF CONTRACT

The contract made between the Company and client shall be governed by the Laws of England and Wales and any dispute will be dealt with in the Courts of England and Wales. If you live in Scotland or Northern Ireland you may take legal action in their Courts.

All payments made by cheque should be made payable to “Holidaysorted.com”